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Employees in the license and maintenance unit perform all license and registration functions and a complete range of agency customer service functions within the work section. They serve as senior level technical experts for complex license and certification issues. As Licensing Specialists employees assist clients with completing MA, CNA, LNA, LPN RN and AP nursing applications. They research and interpret client records and documentation. They resolve client complaints. License specialist interact with businesses, clients, other departmental employees and other agencies face-to-face and through both inbound and outbound phone calls. Employees are responsible for providing detailed information to the public in response to their needs; accepting applications for services and other required source documents, noting essential information and ensuring that all information is accurate and complete.