ADVANCED PRACTICE CONSULTANT
The Advanced Practice Consultant (APC) investigates both alleged nurse practice and non-nurse practice violations of the Nurse Practice Act, and recommends appropriate disciplinary action to the Board.
A Senior Investigator investigates complaints regarding alleged violations of the Nurse Practice Act.
CUSTOMER SERVICE REPRESENTATIVE IV
The Customer Service Representative IV handles the most complex customer service complaints, inquires, and issues and performs the complete range of agency customer service functions within the work section.