Customer Service Representative 4
Performs senior level or lead customer service activities. The CSR 4 handles the most most complex customer service complaints, inquires, and issues. Performs the complete range of agency customer service functions within the work section. May be responsible for training staff and monitoring work flow within the agency. Provide customer service in person, by written correspondence, and over the phone to licensees, applicants and the general public. Perform licensing and registration functions and a complete range of agency customer service functions. Provide technical assistance and procedural guidance to CNA, LNA, CMA, LP, RN, and AP applicants/licensees. Issue CNA/LNA/CMA licenses/certificates, process name/address changes and license status changes. Review all documents submitted in regards to a license to ensure all requirements are met prior to issuing the license.
Senior Nurse Investigator
The Arizona State Board of Nursing (AZBN) is recruiting to fill a full time Senior Investigator Position. The Complaint/Investigations Department investigates both alleged nurse practice and non-nurse practice violations of the Nurse Practice Act, and recommends appropriate disciplinary action to the Board. This position Investigates all suspected violations of the Nurse Practice Act received about individual licensees, applicants, or certificate holders.